Dear Valued Customer,
Please accept our sincere apologies for the service failure of our automated licensing system on August 5. We know this delay caused many of you concern and frustration while you were trying to purchase your leftover license.
Details have been provided to CPW, which explain the events that lead to the system failure, clarify the level of testing performed prior to the event, and propose solutions to ensure improved performance that will meet future licensing demands. For more information, please refer to Active Networks report on
the TLS system failure.
We are very sorry for the inconvenience this may have caused you.