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Online Reservations Troubleshooting
Online Reservations Troubleshooting

​​​​​​​​​​​​​​​​​​​​​​ReserveAmerica processes Internet reservations for Colorado State Parks. Most users do not experience problems with their Internet reservations. However, because of the complexity of connections, browsers and software on the Internet, interactive sites such as ours will at times malfunction.

The following is a list of some malfunctions experienced and suggestions on possible solutions.

  • Cannot access the web pages or your browser "times out" when accessing the reservations site 
    Internet traffic is heavy or the site is temporarily down. Sometimes a page refresh or reload will work. Otherwise, try again later. If you are well into the reservation process and you are interrupted by a freeze-up or other software or web error, you could end up with duplicate reservations when you repeat the process. If you suspect that this has happened to you, please call us at 1-800-678-2267 or 303-470-1144 in the Denver metro area during business hours.

  • You get an error message "Could not get details on agency" 
    The site is temporarily out of service. Try reloading the page or alert ReserveAmerica atreservations@ReserveAmerica.com and try again at a later time. 

  • You get the message "Fees are not available for this site" 
    Please alert ReserveAmerica at reservations@ReserveAmerica.com and try again later.

  • You get unexpected results when a reservation is completed (dates do not match, duplicate reservations, payments are not right, etc.) 
    The software is probably malfunctioning. Please alert reservations@ReserveAmerica.com.

  • You do not get a reply to an email sent to ReserveAmerica 
    Please resend your email to help@ReserveAmerica.com and send a copy to crsparks@state.co.us. We will make sure that ReserveAmerica gets a copy.