Canceling a Campsite
To cancel, please visit cpwshop.com or call 1-800-244-5613. Once a reservation is canceled, it cannot be undone. Rebooking a canceled reservation will incur any necessary fees to make the new reservation. Once a reservation is checked in (no later than 11 p.m. the day of arrival), it can only be canceled through the park office.
Cancellation Fees
Cancellation fees depend on how far in advance a reservation is cancelled. The fees for cancelling a reservation for a campground site, group campground site, group picnic area, and event facility are as follows:
- If the cancellation is made seven days before the arrival date through the arrival date, 100% of the fee for one night or day-use permit will be retained.
- If the cancellation is made 28 days before the arrival date through 8 days before the arrival date, 50% of the fee for one night or day-use permit will be retained.
- If the cancellation is made more than 28 days before the arrival date, 25% of the fee for one night or day-use permit will be retained.
- If the cancellation is made between the day after the arrival date and the departure date, the fees for any nights or days passed will be retained.
If the customer fails to occupy the site of their reservation during the selected dates or fails to contact the park, recreation area or vendor to inform them that they will not occupy the site of their reservation during the selected dates, the fees for any nights or days passed will be retained and the customer will be ineligible for a refund for those nights or days passed.
Grace period - Customers who cancel their reservation within 24 hours of making the reservation are eligible for a full refund unless the date of arrival is the date of reservation.
Refunds
When an online or phone reservation is canceled, a credit is applied to the credit card used for the original purchase. If the original credit card is unavailable, or the reservation was made directly with a park, a refund check will be processed and will take up to 90 days to receive.
Customers who wish to receive a refund outside of these rules will need to contact the park at which they have the reservation directly. No exceptions to the refund policy will be given for bugs, bad weather, campfire bans or water conditions.
No Show Policy
If you do not show up within 24 hours of your scheduled check in time, and you do not notify the park that you will be arriving late, your site may be resold and may not be available when you arrive.